Earlier this week, Mark McGwire “came clean” on his use of steroids. Among the analyses that I read, one noted how major league baseball was getting quite good at learning how to apologize. It’s even become somewhat of a formula. First, you issue a press release. Then you arrange a sitdown interview with a favorably [...]
Archive for January 2010
How NOT to Apologize
January 14, 2010Trends that You Should Worry About…
January 1, 2010Lately, I have been “heads down” more than ever working with companies on redefining their strategies. In these conversations, I am often asked what surprises me the most. Here are a few observations. The biggest surprise to me has been the pace at which whole industries have begun to disappear. As fast as one charts [...]
