It’s very natural for us to hate it when someone complains about our company, products or even our work. But the complaint almost always represents a great opportunity — and an opportunity that should never ever be squandered. When someone complains, it is typically because an incident has occurred that goes well beyond the person’s [...]
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Complaints are Opportunities
February 21, 2010Categories: Crisis Management, Leadership, Sales
Tags: apologize, Apology, body language, clients, complainers, complaints, critical conversations, Customer acquisition, customer service, Customers, Deposits, Emotional bank account, help desk, lifetime value, Problem Solving, Problems, rational man, rational person, rational woman, solutions, Stephen Covey, Technical Support, tone, trust, Viral
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