Archive for the ‘Hiring’ category
May 2, 2010
I really love my clients…they are all so eclectic and so varied. They have a unique way of thinking and my role as their guide is always interesting, stimulating and challenging. This past week presented an unusual opportunity and I wanted to share it with you. It reminded me of one of my favorite management [...]
Categories: Hiring, Leadership, Sales, Strategic Plans, Strategy, Visioning
Tags: Aphorisms, Business Strategy, Decision Making, Effectiveness, efficiency, Hiring, Leadership, Management, Productivity, Relationships, Sales, Strategy, Success, training, Transition Team, Vision
Comments: Be the first to comment
March 11, 2010
Documenting processes is typically a very good idea. Here are a couple of reasons. (1) It clarifies what needs to be done in each process and allows you to eliminate unnecessary steps thereby increasing productivity and saving staff time and associated costs (2) It is useful for training new staff; In fact the process flows [...]
Categories: Hiring, Strategic Plans
Tags: alignment triangle, Business Process Redesign, Documenting, employee orientation, Hiring, HR, human resources, Leadership, Management, processes, Productivity, software, software assessment, software search, training, workflow
Comments: Be the first to comment
July 15, 2009
After nearly 25 years as a PC, I became a Mac late last month. I didn’t make the switch so I could grow my hair long – bedsides it’s probably too late for that – and I discarded my tie in favor of open collars long ago. The Mac just seemed easier and besides, my [...]
Categories: Hiring, Leadership, Strategy
Tags: Apple, Compensation Plans, Corporate Culture, Leadership, Mac, Management, Mozy, PC, Technical Support, training, Vision
Comments: Be the first to comment
May 22, 2009
I have always been a big believer that the universe has a tendency to bring ideas, concepts and even people to you when you need them to be in front of you. When that occurs in my life, after I finally recognize that it is happening – and yes, sometimes it takes me a while [...]
Categories: Hiring, Leadership, Sales, Strategic Plans, Strategy
Tags: Barack Obama, behavioral science, Cialdini, family, free market, Leadership, Management, market, Michael Grunwald, Obama, President Obama, Robert Cialdini, Sales, stimulus, Strategy, Time Magazine, Vision
Comments: Be the first to comment
March 12, 2009
Over the last two days, I’ve been engaged in a very upsetting conversation about technical support. As a follow up to verify that a client’s technical issues were resolved, an employee discovered that from the client’s perspective, one remained open. When that issue was reported to senior support management by the employee who had contacted [...]
Categories: Hiring, Leadership, Strategy
Tags: Amazon, call generators, client retention, client satisfaction, e-mail, Google, Hiring, Leadership, live chat, Management, Measures, retention, Softwrea development, Strategy, Technical Support
Comments: Be the first to comment
March 8, 2009
One of the ongoing debates in many organizations is whether to hire young, unproven talent and develop them or engage experienced, savvy but more highly salaried professionals. There is an answer, and of course, it is that it depends on the situation. Personnel should always be hired based on the requirements of the job. Here [...]
Categories: Hiring, Leadership, Strategy
Tags: Business Process Redesign, experienced professionals, Flash Creative Management, Generation Y, Leadership, leadership development system, Management, political savvy, Pros, Rookies, Strategy, technical, time sensitive, young talent
Comments: Be the first to comment
March 2, 2009
With each passing day, we learn of more layoffs and furloughed employees. Today, more than ever, service and professional organizations need to determine the resources needed to complete projects so that they are staffed appropriately. Not surprisingly, there is a method by which one can accomplish this goal. To do so, one begins by looking [...]
Categories: Crisis Management, Hiring, Leadership, Sales, Strategic Plans, Strategy
Tags: assessments, Barack Obama, CEO, economy, firing, Hiring, HSBC, inventory, layoffs, Leadership, Management, Priorities, professional, projects, service, staffing, Strategy, Warren Buffett
Comments: Be the first to comment
